Shipping policy

Cutoff time: 22:00 (GMT) Greenwich Mean Time (London)
Order processing time: 1–2 business days (Mon–Fri)
Delivery time: 5-8 business days (Mon–Fri)
Total shipping time from order to delivery: 6-10 business days

Below you will find an overview of our shipping information, estimated delivery times, couriers we use, and how to track your order.

Shipping from China

Our products are shipped from our warehouse in Shenzhen, China. Please take this into account when placing your order. Due to international shipping, customs fees or import duties may apply upon delivery. These costs are at the customer's expense and are not covered by Tovaya.

Processing Time

Orders placed before 22:00 (GMT) are processed and prepared for shipment within 1–2 business days.

Delivery Time

Our estimated delivery time is 5-8 business days. Please note that this is an estimate and may vary depending on your location and any customs delays. The total time from order to delivery, including processing, is 6-10 business days.

Shipping Options

We offer standard free delivery within the United Kingdom. There are no additional shipping options at this time.

Tracking

Once your order has been dispatched, you will receive an email with a tracking link so you can follow your shipment and know when to expect it.

Returns

If you are not satisfied with your order, please contact us within 30 days of receiving your items at info@tovaya.nl for further instructions on how to return your order. Please note that the cost of return shipping is the responsibility of the customer.

Important Notes

We are not responsible for any delays or damage that may occur during transit. We recommend checking your order within 24 hours of receipt and contacting us immediately if any issues arise.

Contact:

If you have any questions regarding our shipping or return policy, please contact us at info@tovaya.nl. We will do our best to respond to your inquiry as quickly as possible.

Company Name: Amplifize B.V.
Trade Name: Tovaya
Company Registration Number (KVK): 95779582
VAT Number (NL): NL867294073B01
Email Address: info@tovaya.nl
Phone: +44 20 7946 1032
Registered Company Address: Kingsfordweg 151, Amsterdam, 1043GR, Netherlands
Warehouse And Returns Centre: 3rd Floor, Building 22, Xinghua Industrial Park, Minsheng East Road, Bantian, Longhua, Shenzhen, China 518129

Customer Service Opening Hours:
Monday to Friday: 09:00–17:00 (GMT)
We aim to respond within 1 business day.